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30-Day Whole Unit Warranty For Quality-Related Issue

For 30 days after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.

Reminder: Be sure to operate your drone as directed.

90-Day Accessories Warranty For Any Reason

For 90 days after the date of purchase,we take care of all accessories quality-related issues with an ACCESSORY REPLACEMENT.

Reminder: Be sure to maintain your drone as directed.


All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at clients@symatoys.com.cn to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,place the item securely in its original packaging and mail your return the following address:

[Company Name]

[Attn: Returns]

[RMA #]

[Street Address]

[City, State Zip]

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 15 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Please Note

Our warranty service is limited to all purchases made from Symatoys. If you purchased through a different retailer, please contact them directly.(Unauthorized reselling of Symatoys drones is prohibited.)

Sale items are Final Sale and cannot be returned.

Free User Support

Not sure how to fly your drone properly? Contact our caring support team for quick instructions.

Friendly reminder: When contacting us for help, be sure to have your Syma drones handy for troubleshooting!

In the event our warranty policy changes, we’ll be sure to update this page.